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Troubleshooting

Troubleshooting common problems

Quick fixes for the things people ask about most.

Most issues have a simple cause. Try these first.

"It says not enough stock"

You are trying to sell or remove more than you have. Record a supply with Goods In first, or check the real quantity.

"I cannot see a page or button"

Your role or plan may not allow it. Ask the owner to check your role and your Products & Stocks access. See *Understanding your menu*.

"My profit looks wrong"

Make sure every product has a cost price and selling price, and that sales and expenses recorded by staff have been approved. See *My balance, profit or totals look wrong*.

"A change I made has not shown up"

If you are a team member, it may be waiting under Approvals.

"A payment is pending or failed"

See *Pending, processing or failed payments*.

"The page looks squeezed on my phone"

Rotate to portrait and refresh. Tables scroll sideways with your finger.

Still stuck? Use Contact support and tell us what you were doing. See *How to contact EazyStock support*.
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Recommended next step A sale will not save, or says a customer is needed
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