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Troubleshooting

My balance, profit or totals look wrong

A checklist before you worry.

  1. Set your opening balance in Business Funds. Without it your balance only reflects what EazyStock has seen.
  2. Check for items waiting for approval under Approvals - they are not counted yet.
  3. Make sure every product has a cost price and selling price. Missing prices are flagged as "Needs pricing".
  4. Remember that sales are not the same as cash - see *Sales, revenue, profit and balance*.
  5. Check the date range and branch filter on the report.
  6. If cash looks short, do a cash count to log the difference as an adjustment.
  7. For a recorded mistake, ask the owner to reverse or correct it - see *Fix a stock mistake*.

If it still does not add up, contact support with the report name and date range.

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