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Recovery codes: what to do if you lose your 2FA device

How to sign in again if your phone is lost or replaced.

When you turn on two-factor authentication, EazyStock shows you a set of recovery codes once.

Save them now

Store them somewhere safe and separate from your phone, for example in a password manager. Each code works once.

If you lose your phone

At the sign-in code step, choose to use a recovery code instead. Once you are in, set up 2FA again on your new device and generate a fresh set of codes.

Changing authenticator app

When you set up a new authenticator, EazyStock gives you a fresh QR code each time. An old, unfinished setup code stops working, so always scan the one currently on screen.

No codes left?

Contact support from the sign-in page and explain what happened. We will ask you to prove it is really your account before we help.

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