Home Why EazyStock Services Pricing About Contact
Sign in Get started
Payments & Cards

Pending, processing or failed payments

What each status means and what to do.

"Payment pending"

The payment was started but is not finished. You have not been charged if it was never sent to your bank. You can Continue it or Cancel it. Your plan changes only once the payment is confirmed.

"Payment processing"

A card payment was sent and we are waiting for the result. Please wait; your subscription updates automatically. Use Check payment status to look again. Do not pay a second time.

A renewal failed

You get an email with the reason (for example the card was declined or has expired) and, if it will be tried again, when. You stay active during the grace period.

Paid but plan did not change

This is rare. First use Check payment status on the payment. If it still looks wrong, contact support and give the payment reference. If a payment is confirmed later, it is applied automatically.

Cancelled a payment?

Cancelling stops your plan from changing. If your bank did take money, contact support with the reference.

Was this helpful?
Recommended next step Payment receipts and history
Still need help? Our team is happy to assist with anything not covered here.
Contact support